Additional Resources

and Assistance

CareASSIST is here to help your patients get the information and support they need. In addition to the other program offerings, the following downloads and online resources may also be helpful.

Product Ordering and Returns

For support with product ordering or information on our refund policy, contact a Patient Access Specialist by calling 1‑833‑WE+CARE (1‑833‑930‑2273).

CareASSIST Downloads

CareASSIST Application

The CareASSIST application covers all aspects of the program: Access and Reimbursement, Financial Assistance, and Resource Support. Follow the directions on the form to apply, or call 1-833-WE+CARE (1-833-930-2273) to get started.

CareASSIST Brochure

The CareASSIST brochure contains an overview of the program and its offerings.

Letter of Appeals Template

Template for a letter of appeal due to denial of coverage or underpayment.

Letter of Medical Necessity Template

Template for a letter describing the medical necessity of a treatment to receive approval for use and subsequent payment.

Letter of Medical Exception Template

Template for a letter of medical exception.

Online Resources

Certain patients may require information or assistance beyond what CareASSIST may offer. Below are links to external organizations that may be able to help, or you or your patients may call 1‑833‑WE+CARE (1‑833‑930‑2273) to learn about alternate coverage options.

The national health insurance marketplace made possible by the Affordable Care Act.

Learn about Medicaid in your state and if your patients may be eligible.

Learn about Medicare and prescription drug coverage, eligibility, and how to access the care your patients may need.

Patient Advocate Foundation

Find help for insurance and healthcare access problems.

Patient Advocate Network Foundation

Offers help and hope to people with chronic or life-threatening illnesses for whom cost limits access to breakthrough medical treatments.

American Cancer Society

A nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem.

Cancer Support Community

A global network offering quality cancer support to millions of people touched by cancer, available online and at community-based centers and hospitals.

National Comprehensive Cancer Network®

A not-for-profit alliance of 28 leading cancer centers devoted to patient care, research, and education.


A leading national organization dedicated to providing free support services and financial assistance to anyone affected by cancer.

Contact Us

By phone: 1-833-WE+CARE (1-833-930-2273), Mon-Fri, 9 AM – 8 PM ET    By fax: 1-855-411-9689

By mail: CareASSIST by Sanofi Genzyme, PO Box 220616, Charlotte, NC 28222