Access and

CareASSIST Patient Access Specialists can help evaluate insurance coverage and identify options for your patients. Patient Access Specialists are available to assist with the following:

  • Insurance verification, including benefits, deductibles, and copay or coinsurance
    • Full benefit verification is specific to the prescribed therapy from Sanofi Genzyme and the patient’s insurance plan
  • Prior authorization assistance
    • Patient Access Specialists identify plan-specific requirements and can provide information about the process
  • Coding and billing assistance
    • Information on the prescribed therapy and the respective regimen. Field Reimbursement Managers are available to assist with complex reimbursement questions
  • Claims management and appeals assistance
    • Patient Access Specialists can provide information about the appeals process if a denial is received

To learn more, call 1‑833‑WE+CARE (1‑833‑930‑2273), Mon-Fri, 9 AM – 8 PM ET.

Contact Us

By phone: 1-833-WE+CARE (1-833-930-2273), Mon-Fri, 9 AM – 8 PM ET    By fax: 1-855-411-9689

By mail: CareASSIST by Sanofi Genzyme, PO Box 220616, Charlotte, NC 28222