After Applying for the
Assistance Program

Shortly after an application is submitted, patients will receive a letter from CareASSIST informing them of the status of their application. A copy of that letter is also sent to the healthcare provider on the form. Complete applications are usually processed within 2 business days.

Approved patients may remain enrolled for up to 12 months. If longer assistance is required, they may reapply on a yearly basis. Patients with Medicare Part B with no supplemental insurance coverage who qualify for the CareASSIST Patient Assistance Program will need to reapply at the beginning of each calendar year.

Contact Us

By phone: 1-833-WE+CARE (1-833-930-2273), Mon-Fri, 9 AM – 8 PM ET    By fax: 1-855-411-9689

By mail: CareASSIST by Sanofi Genzyme, PO Box 220616, Charlotte, NC 28222