Frequently
Asked Questions

General Program Questions

CareASSIST is a support program by Sanofi Genzyme designed to provide 3 main types of patient support:

Applications are mandatory for patients to receive support or services from CareASSIST. Applications must be sent by a healthcare provider. If you have any questions, you may call 1‑833‑WE+CARE (1‑833‑930‑2273) and a Patient Access Specialist can provide assistance.

CareASSIST offers access and reimbursement support in several ways. You can learn more about it on the CareASSIST Access and Reimbursement page.

CareASSIST can provide information about several types of support services to help patients during treatment. You can learn more on the CareASSIST Resource Support page.

CareASSIST Patient Assistance Program Questions

You or your patient can download and print an application from our website, or you may begin the application process by calling CareASSIST, toll free, at 1-833-WE+CARE (1-833-930-2273). Once completed, you can submit applications by mail or fax (1-855-411-9689).

Yes. In order to be eligible, a patient must be a resident of the US or its territories or possessions and be under the care of a licensed healthcare provider authorized to prescribe, dispense, and administer medication in the US.

Medications are shipped directly to the healthcare provider's office.

Every patient receives a letter informing them of the status of their application. A copy of that letter is also sent to the healthcare provider.

Approved patients may remain enrolled for up to 12 months. If longer assistance is required, they may reapply on a yearly basis. Patients with Medicare Part B with no supplemental insurance coverage who qualify for the CareASSIST Patient Assistance Program will need to reapply at the beginning of each calendar year.

Complete applications are usually processed within 2 business days.

CareASSIST does not charge fees to apply.

Contact Us

By phone: 1-833-WE+CARE (1-833-930-2273), Mon-Fri, 9 AM – 8 PM ET    By fax: 1-855-411-9689

By mail: CareASSIST by Sanofi Genzyme, PO Box 220616, Charlotte, NC 28222