Frequently
Asked Questions

General Program Questions

CareASSIST is a support program by Sanofi Genzyme designed to provide 3 main types of patient support:

Yes. Applications must be signed and completed by you and your healthcare provider to receive support or services through CareASSIST. Applications must be submitted by your healthcare provider. For general questions about CareASSIST, you may call 1-833-WE+CARE (1-833-930-2273), Mon – Fri, 9 AM – 8 PM ET.

You and your healthcare provider must fill out and sign certain parts of the application. Applications must be submitted by your healthcare provider. To start the application, or to learn more, call 1-833-WE+CARE (1-833-930-2273), Mon – Fri, 9 AM – 8 PM ET, or download an application.

CareASSIST offers access and reimbursement support in several ways. You can learn more about it on the CareASSIST Access and Reimbursement page.

CareASSIST can provide information about several types of support services to help patients during treatment. You can learn more on the CareASSIST Resource Support page.

CareASSIST Copay Program Questions

There are 2 ways you can apply for the CareASSIST Copay Program:

  • You or your healthcare provider can download and print a CareASSIST application. Complete it and be sure to check the Copay Assistance box in Section 1
  • You or your doctor’s office can call CareASSIST at 1-833-WE+CARE (1-833-930-2273, Option 1), Mon – Fri, 9 AM – 8 PM ET. A CareASSIST Patient Access Specialist will guide the caller through the eligibility requirements and enrollment process

Once completed, your healthcare provider should submit the application by fax (1-855-411-9689) or by mail (CareASSIST by Sanofi Genzyme, PO Box 220616, Charlotte, NC 28222).

Yes. In order to be eligible, a patient must be a resident of the US or its territories or possessions and be under the care of a licensed healthcare provider authorized to prescribe, dispense, and administer medicine in the US.

No. There are no income requirements for this program.

Yes. Patients must be 18 years of age, have commercial or private insurance, be a resident of the US or its territories or possessions, and have been prescribed JEVTANA® (cabazitaxel) Injection for an FDA-approved indication. Please note that the CareASSIST Copay Program is not valid for prescriptions covered by or submitted for reimbursement under Medicare, Medicaid, Veterans Affairs/Department of Defense, TRICARE, or similar federal or state programs.

Yes. There is a program cap of $25,000 per 12-month period. Patients are responsible for any out-of-pocket costs that exceed this limit. Please note that the program does not cover or provide support for supplies, procedures, or any physician-related services associated with JEVTANA. General non–product-specific copays, coinsurance, or insurance deductibles are not covered.

Every patient receives a letter informing them of the status of their application. A copy of that letter is also faxed to your healthcare provider.

Approved patients may remain enrolled for up to 12 months.

Complete applications are usually processed within 2 business days.

CareASSIST does not charge fees to apply.

Please note that all requests for reimbursement must be submitted within 120 days of your treatment date. You may seek reimbursement for treatments you have received in the 120 days prior to the date of enrollment in the CareASSIST Copay Program.

Once all relevant paperwork has been reviewed and approved, CareASSIST will send you a reimbursement check by mail within 7 to 14 business days.

CareASSIST Patient Assistance Program Questions

Download and print an application from our website, or if you do not have access to a computer, you may begin the application process by calling CareASSIST at 1-833-WE+CARE (1-833-930-2273), Mon – Fri, 9 AM – 8 PM ET. Your healthcare provider must also fill out and sign your application. Once completed, your healthcare provider should submit the application by fax (1-855-411-9689) or by mail (CareASSIST by Sanofi Genzyme, PO Box 220616, Charlotte, NC 28222).

Yes. In order to be eligible, a patient must be a resident of the US or its territories or possessions and be under the care of a licensed healthcare provider authorized to prescribe, dispense, and administer medicine in the US.

Medications are shipped directly to your healthcare provider's office.

Every patient receives a letter informing them of the status of their application. A copy of that letter is also sent to the patient's healthcare provider.

Approved patients may remain enrolled for up to 12 months. If longer assistance is required, patients can reapply on a yearly basis. Patients with Medicare Part B with no supplemental insurance coverage who qualify for the CareASSIST Patient Assistance Program will need to reapply at the beginning of each calendar year. This means all patients will need to reapply in January, no matter when they first enrolled.

Complete applications are usually processed within 2 business days.

Yes, you will need to consent to a soft credit check or provide an acceptable form of proof of income. CareASSIST may use your date of birth and/or additional demographic information to access your credit information to estimate your income. As a soft credit inquiry, this will not impact your credit score in any way. If for any reason CareASSIST is unable to make a determination based on this information, you will be asked to provide additional financial documentation at that time.

Your eligibility will be updated once we are notified of your need for another medication. You can simply contact CareASSIST to begin that process. Your physician’s portion of the application or a prescription for that medication may be necessary.

CareASSIST does not charge fees to apply.

Yes. Patients with eligible commercial insurance may qualify for the CareASSIST Copay Program. Our Additional Resources and Assistance page contains options for people who are having difficulty affording their medication.